Jun 09

Success with any small business relies totally on you. It’s up to you to put in the hours, do your homework, come up with new customers and deal with any problems. And if that’s not enough, here’s something else, something big. Doing this will mean the difference between your success or failure at working from home for yourself.

Believing in yourself will allow you to create a profitable home-based business. You will no longer feel shy about making business contacts (also known as networking). You will be able to get past any pre-conceived limitations you have regarding how much money you can earn or how successful you can become. This can be a big stumbling block for some people.

Having self-confidence will allow you to take calculated risks. A small business owner that does not take risks will never achieve much. Others will notice your confidence, and will be drawn to you for advice, joint business ventures, articles, products and more. You will be able to see ‘the big picture’, tapping into a never ending source of motivation and ideas.

You will have a much happier life all around. Positivity will follow you always, where ever you go, whatever you do. You will even be able to bounce back from failures and major obstacles more easily than you would have before. And what you learn from your failures will make your more successful, sooner.

So how can YOU begin to believe in yourself. First, set small goals and reach them, one by one. Start with a ‘to do’ list. Your confidence will grow when you see that you are slowly scratching off each task from your list. Then set larger goals and reach those. Now you’re rolling, and it’s time for you to set even higher goals, and then do what you have to do to achieve them.

Another great way to build your confidence is to read “Think and Grow Rich” by Napoleon Hill. If you don’t start to believe in your abilities after that, there’s not much more advice I can give you. This book is the ultimate ‘believe in yourself’ guide for any aspiring business owner or entrepreneur. It’s the real deal. You can find it anywhere for under $10US.

When you realize that you really CAN achieve anything that your mind can conceive, you have learned to believe in yourself and your ability to make things happen.

As long as you don’t give up, you will get what you want.

Jun 09

Not long ago I made a trip over to the local Radio Shack to purchase an electronic plug for my cassette recorder.

As I paid for my item the retail clerk asked me for my name, address, telephone number, birth date, and even my email address (something every retailer should be asking for today!).

Although I felt a twinge of discomfort giving out my personal information, I went ahead and gave it to him and went on my way.

Driving home I reflected on Radio Shack’s checkout process and was reminded of the power of information gathering at the point of sale.

I had just given Radio Shack three ways to contact me, not to mention, information on what I had purchased. In the hands of a skilled marketer, this information is powerful.

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Database Marketing
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The recent economic slowdown has brought increased competition to small businesses. And with that, retailers across North America have described their sales as “flat.” Small businesses should be looking for low cost, high impact marketing activities to drive prospects to their business.

One of the most effective and cost-efficient ways to add profits to the bottom line is the use of database marketing, which uses information collected at the point-of-sale.

Using personal data, purchasing data, and contact information from a customer database, a spa and pool retailer can make offers to customers for complimentary products and services and engage in loyalty marketing activities.

Database marketing has four key elements, (1) gathering customer data, (2) building a customer database, (3) creating targeted offers for specific customer groups, and (4) tracking results to improve responses.

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Step 1: Gather customer data.
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The easiest way to begin this process is to develop a simple form for customers and salespeople to fill out every time a customer purchases a product or service. Include personal information such as names of spouses, children, profession, and birthdays, as well as, product information such as manufacturer, make, and model.

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Step 2: Build a database to store your customer information.
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Start simple using off-the-shelf software such as Microsoft Access. Later on you can begin to modify the database to either include different types of information or to print special reports.

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Step 3: Start sending offers and personal messages to your customers.
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Don’t wait until you have a large mailing list. Begin sending notes to customers right away thanking them for their purchase, to celebrate birthdays, share holiday messages, and inviting them to come in and take advantage of special offers.

There is an old saying that goes, “Business goes where business is invited, and stays where it is appreciated.” A personalized invitation to drop by the store to take advantage of a specific incentive is sometimes all that is needed to keep your customers coming back into the store.

Instituting a program of personal, hand-signed notes that coincide with birthdays or special events addressed to the customer’s significant other that offer gift ideas, can have surprising results.

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Step 4: Track the results of your database marketing efforts.
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By knowing who you sent offers to and who responded will help you identify your best customers, allow you to more effectively allocate your marketing dollars, and help you tweak your marketing pieces to get higher response rates.

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What Information Do I Collect?
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It’s important to determine in advance the type of information to collect. To do this, make a list of common special offers you might be presenting to your customer.

For instance, if you sold a product in the health industry and many of your customers have lower back problems you could joint venture with other businesses to develop special promotions on products that help to relieve lower back pain.

To capture the fact that your customer experiences lower back pain, simply place a check box on your form that says, “Do you experience lower back pain?”

If your customer has small children, consider presenting follow-up offers for products targeted for small children.

Imagine being a consumer and receiving a letter from your business with an enclosed birthday card for little Joey who just turned eight years old and a discount offer for a basketball hoop or other relevant products. You think to yourself, “What a great gift. Joey would love that!” This is the power of database marketing.

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Collecting Accurate and Consistent Information
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Database marketing all starts at the point of sale. Without accurate, complete, and consistent data this type of pinpoint target marketing can’t be done.

To ensure that your information is accurate and consistent, help your customers fill out the data collection form and review each information form for completeness.

You might experience a hesitancy from your customer to give out all their personal information, similar to how I felt at Radio Shack.

However, after explaining that the information will only be used to send out special offers during important events, is completely confidential, and will not be shared with anybody else, you’ll find that most of your customers won’t have any problem giving out their personal information.

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Cost Effective Loyal Customers
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Marketing to your current customers is one of the most effective and cost-efficient strategies you can do to reduce your marketing costs, enhance your customer / retailer relationships, and produce long-term loyal customers who, over a period of months or years, become your biggest source of referrals.

About the author:
David Frey

Jun 09

If you’re looking for that promotion or pay rise then you’ll need to be noticed by your employer, so here’s a few tips to help you stand out from the crowd:

Have a Friendly & Positive attitude towards Everyone you come into contact

Provide Service and treat Everyone as your customer

Be Professional at all times

Always look for extra work, especially when others are ducking for cover to avoid it

Watch what your colleagues are doing, copy from the ones who are receiving praise for their efforts but learn to do it better than them, while avoiding doing what your “lazier or negative” colleagues are doing

Be a Thinker and offer suggestion on how to do things better and more efficiently

Plan and follow your plan

Don’t Procrastinate, do what needs to be done NOW!!

Think ahead, when ask to do A & B, do C as well

Anticipate the next question and provide the answer before you’re asked

Dress and Act as if you were already in the position you want to reach

Go to lunch with successful people and learn from them

Don’t be afraid to ask questions and ask for help

Avoid Office Politics

Be an Individual while being a team player

Learn everything about your company and products

Follow these tips and you won’t need to ask for a promotion or extra money, it will happen automatically.

About the author:
Garry Munro

Jun 09

Another powerful reason for making the switch from using
the unlimited autoresponders that come free with your web
hosting account to paying a monthly fee for an autoresponder
service is tracking capability.

The autoresponders that come with your web host don’t have
built-in tracking capabilities. Tracking customer response
with a paid autoresponder service can lead to more effective
advertising campaigns.

Is anyone reading your newsletter? How many visits are
you getting to your websites from your newsletter and
autoresponders? Without the tracking capabilities of an
autoresponder service, you’ll never know.

However, with paid autoresponder services, you receive
these essential tracking capabilities. You can track all
the clicks made from your newsletters and autoresponders.

Sometimes, you can even run split tests to see which ads
or offers appeal to your subscribers. For example, one half
of your list could receive an offer at one price and the
other half could receive a different price offer. You can
measure the response as an aid in determining your product’s
price. You could run other split tests in order to make other
marketing decisions.

So, by paying a modest monthly fee, you can have unlimited,
autoresponders working hard at tracking responses for you.
Yes, a paid autoresponder service can help increase profits
by helping you determine the effectiveness of your
communications.

Jun 09

You’ve been dreaming about what it would be like to start your own small business. It has been on your mind since you were in school, and there are times, especially on Monday mornings, that you daydream about it. But, you’re not really sure what it would look like. You don’t have the first clue how to get started, and of course, you’re afraid that you would put your heart and soul into it, only to fail and look like a fool. You barely even talk about it out loud, because you don’t want family and friends to laugh at you.

But, anything is possible! The only limitations we have are the ones we put on ourselves! With planning and learning the steps, and doing your homework, if this is something you really want to do, you can do it, AND succeed greatly at it, too!

I’m not saying it’s easy! Nothing worth having is. I have had to learn a great deal; about myself, about business, about my clients and potential clients. And it never ends, because my interests and passions change with the years. But, how exciting!

When my daughter started kindergarten, I returned to school. It took me five years to get through school, but I had a vision: I wanted to help people become healthy and fit in the privacy of their own homes. After school, I didn’t have that plan fully in place, even in my mind, but after six years of working in a hospital, I was ready. I opened MEG Fitness in June, 1996. It’s been an incredible ride! I’ll never look back at my life with regrets that I didn’t pursue my dream. I really have learned that the only limits are those I impose on myself, too! So, I continue to dream bigger and allow my vision to become more grand. Why not? What’s the worst that can happen?

That’s what you have to ask yourself. If you never try, will you be happier? If you never try, how will you know if you could have done it? Consider some of the well-known names in sports, such as Michael Jordan, the basketball player; he has thrown more MISSED shots than those that have made their mark. What if he had not taken the chance to see what was possible for himself?

Okay, so now you’re ready to take the next step! First, in order to help you focus, I recommend that people start working on their business plan. The Small Business Association has invaluable resources on their website (www.sba.gov). This was the route I took. A year before I quit the hospital, I started working on my business plan. It helped me determine exactly who I was, what I offered, why, who my ideal client was, who my target market was (at that time), who my competition was, where I would offer my services, how I would offer them, and so on. As I coach other health professionals who want this dream, I now use a 3-page business plan for clients who don’t plan to look for outside funding. Regardless of the type of business plan, it will help answer many hard questions for you.

There are resources specific to most specific fields, too, including other professionals who help others get started. Do your research to see who you can contact for support and to ask questions of as you progress. Once you have your business plan in place, it’s not time to celebrate, yet! How are you going to accomplish the goals you have come up with in that plan? You next need a marketing plan. Now, although the marketing plan is also part of a business plan, it’s really just the intro! The marketing plan will become your template, your schedule, and will spell out the actions you will take to make those goals reality. If you use it seriously, it will be your day-to-day guide to making your dreams come true!

About the author:
Marjorie Geiser

Jun 09

Moving into a new job always involves some degree of uncertainty. You should do your best to find out all you can about a prospective employer, starting right from the pre-interview stage.

Here are some things to look out for. If one or more of these warning signs are present, you need to be doubly careful about joining that organization.

1. The company is in the midst of mergers and acquisitions, or there is a major reorganization taking place, staff cutbacks are on the anvil or some other major flux is occurring.

2. The company you are considering is not undergoing problems like those described above, but many other companies in that industry are. That could be an indication that trouble may spread to your prospective employer sooner or later.

3. The person who will be your boss has a bad reputation. This is something you should find out about from your network.

4. Your prospective boss has joined the organization very recently and his or her reputation is generally not known.

5. You asked to meet with and speak to your new colleagues and this request was refused. What are they afraid the existing employees will say to a prospective new hire?

6. This is a non-profit organization that has had funding problems several times before. In such cases, think twice before taking up a position.

7. They told you a story about the company or about your career prospects that sounded too good to be true. When something sounds that way, it usually is.

8. The company is a small business that is not very profitable and does not seem to have access to strong funding sources. It’s very easy for small businesses to go bankrupt if they’re mismanaged to any degree.

9. The position you are being offered has high turnover. This is usually a bad sign.

10. The interviewers keep saying that they want you to hit the ground running from day one. This may imply that they don’t have the means to provide enough support for your role. This could be a problem particularly if you’re used to working for large organizations that do provide lots of support.

11. The whole interviewing process was done in a big hurry or in a disorganized manner, leaving you in doubt whether they really had a chance to know you.

The presence of a warning sign from the list above does not necessarily mean you have to write off that organization as an employer. It does mean that you must get all additional information you need. Read the article at http://www.interview-secrets.net/questions-to-ask-at-an-interview.html to find out useful questions to ask interviewers.

Perhaps you could get an opinion from a trusted friend who is familiar with the industry and company. You need to do some serious thinking before you make a decision either way.


About the author:

Ann Wilson

Jun 09

If you run a home business, you know that budgets can be pretty tight. Saving money wherever possible can be the difference between the business that succeeds and the one that fails. This article represents a broad survey of things you can do, from consolidating your student loans to getting small business deals on supplies, that will help you spend less each month.

Next Time You’re Online, Buy Something

Billions of dollars are spent each year online. Rather than suggest that you hurry and move your business online, I’d like to suggest that you add some of your dollars and cents to those billions already spent. Companies who move operations online reduce their overhead costs and often pass on those savings to you. Computers, airplane tickets, even student loan consolidation, can be purchased or arranged online. It has been my experience that I can find almost everything I want online for less than I can find it anywhere else. Next time you’re thinking about biting the bullet and making that big purchase, spend a little time shopping around online and see if you can’t save a few dollars.

Consolidate Student Loans and Get Your House in Order

Chances are good that you’ve been out of school for a while, but don’t skip this paragraph. If you consolidate student loans or other financial obligations, you will typically save a great deal of money each month on your monthly payments. Running a home business often blurs the line between personal expenses and business operating costs – do yourself a favor and make sure you have your personal financial affairs taken care of before you find yourself overwhelmed with past obligations. The government might not have cared about your credit score when they gave you those student loans, but banks looking to give business loans are a whole different story. Making sure everything is taken care will keep financial doors open that, once they’re closed, are very difficult to reopen.

Score One for the Little Guy

Believe it not, most people want small businesses to succeed. There are a lot of people willing to give you a break on prices because you own a home business, but you might need to ask about it. Office supply retailers and computer distributors sometimes offer discount prices to registered small business owners. The savings are not always monumental, but even the smallest savings multiplied over a year or two start to add up to pretty substantial amounts. Shop around to see if the suppliers you use are willing to offer you a discount on supplies or equipment.

Do Without…For a While

I’m probably not the only person that drove a car that was older than I was during college, or who ate Ramen noodles more than once almost everyday. Don’t forget the lessons you learned while you were a poor college student – the same ability to make do with what you have can save you a lot of money in the long run. I had just graduated from college and I wanted to get a new computer to replace the older, though fully functional one I was using. This was before I took my own advice to consolidate student loans, so money was still pretty tight. I wanted to kick myself when I saw that the price on the computer I bought dropped $300 in three months. Some expenses are necessary and unavoidable. For everything else, look to see if you can manage with what you have for a while longer.

Don’t Do It Alone

Nobody likes data entry – it’s time consuming, boring, and time consuming. If you find yourself spending too much of your day punching numbers into spreadsheets, consider hiring someone or outsourcing it to another company. If you think that you can’t afford the part-time salary, do an inventory of your time and see if what you would pay someone is worth the amount of time you’ll be able to invest into the meatier matters of your business.

I know I’m risking sounding like your father giving you a lecture about money, but remember that a penny saved is a penny earned. A successful business minimizes costs while maximizing profits.


About the author:
Nick Smith

Jun 09

While at the Pacific Ocean the other day, penning this article, I watched a homeless man dig inside a garbage can and ferret out a thrown away bag of fast food. Of course, I felt moved to give him a small token, but it made me reflect. What if he had attended The Small Business Success Summit? Perhaps his life would have been different. He could have learned from Ted Nicholas, known as the 4 billion dollar man, (www.TedNicholas.com) and Joel Christopher, (www.JoelChristopher.com) called The Master List Builder (www.masterlistbuilder.com), how to start a business from scratch. Instead of giving him a fish, he could have been given a fishing rod.

No doubt about it, this conference, held on 10-10-03 to 10-12-03 at the Airport Marriot in the sparkling San Francisco Bay area, headed by Superstar Speakers, Ted Nicholas and Joel Christopher, delivered what the two men promised. Not only was the Conference taped on video, it was broadcasted live to the world on the Internet.

The Summit was considered a success by all the attendees, as well as by the people who watched the event globally. Promoted as “The impossible-to-fail small business success system that will build the Million Dollar Empire you have always dreamed of,” it met the intended objectives and more. The three-day conference provided life-transforming information, and hands on, experiential exercises. This groundbreaking, history-making event of the new millennium was the best seminar we ever attended.

In addition to many technical and inside secrets as to how to make your words sell, one of the main themes Ted Nicholas emphasized was this: integrity always remains in style. In light of the many big business scandals, Nicholas’s philosophies were truly refreshing. To give you an insight into this great man’s longstanding success, here are just a few of the business principles of which he spoke.

1. Make all your dealings win/win. Do not take advantage of other businesses when their chips are down.
2. If you unwittingly under charge for a job, in the name of keeping a good business ethic, eat the loss. Don’t try to mark up the price after agreeing on a lower price.
3. Keep your word, at all costs, to build trust with your customers.
4. You can build a great business without being a workaholic. He addressed the need for balance in the areas of health, spirituality, and relationships.
5. Finally, use magic words when it comes to getting people to buy your products or do business with you.

From Joel Christopher, who proudly tells you of his Filipino heritage and, in spite of the language barrier, the success he has had in the United States, we saw up close:

1. How you can make $31,000 Swiss dollars in 24 hours on the Internet.
2. How to build your online business with offline marketing.
3. The secret method he used that has helped him to create joint ventures with many of the top leaders in the internet marketing field.
4. The secrets of how he tripled his opt-in list in 99 days.
5. The autohumanization factor that makes a difference in all relationship capital.

In the end, we left the seminar exhausted, but exhilarated about the possibilities we now face and the tools we had been given to grow our small businesses into million dollar empires. With this in mind, I want to be one of the caring people with an abundance who will be able to help with the world’s homeless and hunger problem.

Jun 09

American small business is again in transition. Many employees, now working from home, are no longer tied to a geographic office and the woes of commuting. This is a relatively new phenomenon with hints of explosive sector growth in the days ahead. As this turbulent economy has forced downsizing, offshore restructuring and closures in large companies, many new entrepreneurs have been born. These are people, who instead of tirelessly attempting to find new employment and possibly enduring the same fate as previously experienced, are now starting small businesses and enjoying the benefits and perils of self-employment.

There’s an old story telling of an Admiral’s decision to fight a battle against overwhelming odds. It seems that he was approaching the coast of an enemy land, with a larger naval force closing in from behind and a great army approaching from the land ahead. He prayed and then addressed his men. He announced that their battle weary forces would land on the beach ahead, dig in and prepare for the upcoming battle. There was no turning back and no other alternative. He ordered their ships burned after they landed. Their only choice was to fight to win or perish. They defeated their enemy because he eliminated any other escape route. They were fixed on the goal of survival and none other.

That is the same attitude we as entrepreneurs must take. We can not afford to be denied. We must grow and prosper or our business will surely perish. We must constantly be looking for ways to cost-effectively market our business and increase sales. We must control costs and have sufficient cash flow for daily operations. Each of us must be persistent, relentless and vigilant. As CEO, we are the manufacturer, the sales team, the marketing department, legal office, accounting office, human resources manager, IT manager, the webmaster and so on. We can’t afford to be all these positions. Our job is to sell! We must locate cost effective resources to help us grow and protect our investment in our business.

The growth of the internet has changed our marketplace as well. Years ago, a small business owner decided upon a geographic chunk of the market and set up shop. Today, that shop is typically located in an office at the entrepreneur’s home. The marketplace is now the world. The costs of marketing products and communicating worldwide are so low that almost anyone can take part in this revolution. Sophisticated voice mail, cell phones, email and effective ecommerce web sites now provide the illusion of size and grandeur for even the smallest home-based business. The end customer typically has no idea whether their supplier is local or across the world. He may be dressed in a shirt and tie or in his pajamas! All that typically matters is that the exchange of product and services is successfully made for a profit.

It is critically important for the small, home-based entrepreneur to be aware of resources available to her as she makes this great leap. Too many people leap prematurely into business only to fail because of poor planning and insufficient financial resources. Do not get caught in this trap. Don’t quit your day job until you have enough cash on hand to pay the bills for at least a year into your new venture. Become aware of and develop the resources available to you. You want everything possible going for you as you make this leap of faith into the entrepreneurial world.

Here in South Carolina, we have the outstanding Women’s Business Center (http://www.scwbc.org), a division of the SCMEP, South Carolina Manufacturers Extension Partnership (http://www.scmep.org), one of the best kept secrets available to businesses at all levels in our State. Other States have similar programs modeled after ours. These are incredible resources, partially funded by the State and private resources, available at little to no cost to entrepreneurs, with the purpose of aiding the successful growth of small business. Some additional national resources are:

http://www.national business.org
http://www.nase.org
http://www.gosmallbiz.com
http://www.empoweringbiz.com
http://www.nfib.org
http://www.qualitybusinessdirectory.com

There are also numerous magazines devoted to small business, home-based business, marketing, sales, accounting, etc… Get tuned in to these and other resources available to you. Read your industry publications to stay abreast of competition and other facets of your business interests.

A single legal issue, FACTA problem, accounting error or marketing miscue can put you out of business. In the case of FACTA, insufficient security or poor record-keeping these days could find you legally responsible for a single employee’s identity fraud issue, which may end up being very costly. A single lawsuit or vendor dispute can shut you down. Many entrepreneurs are ignorant, ill-prepared and under-schooled with regard to these and other issues. Do not get caught in the deadly ignorance trap.

There is more opportunity available today than ever before for the wise entrepreneur. Get all you ducks in a row before you make the fateful leap into the new world marketplace. Be smart, learn all you can as quickly as possible and take action on your ideas. Like the Admiral, be determined to win in the face of what may appear to be overwhelming adversity.

About the author:
Daniel Sitter

Jun 09

You’re SOOOO Close to More Business - It’s Scary!

Many small business owners are longing for more prospects right now. They are contemplating giving up because they don’t have potential for more income or they’re pondering the plunge of launching their business for the first time. Either way – you are soooooooo close to more business – it’s scary.

Finding prospects for your product and or service is not as hard as most people make it out to be. In most cases you don’t need to unload your income on advertising avenues that are nothing more than bottomless pits. You can usually find them right under your nose and more likely than not you can uncover them without the use of money. All you need is time and hard work.

Here are a few suggestions to help you find some prospects right now:

Quit Cold Calling

Whether you cold call on the phone or face-to-face why not try contacting people that already know, like and trust you. The people that know, like and trust you will; read your emails, take your phone calls, read the mail you send them, return your calls, etc. Most of us overlook contacting friends and family from the past, the far past. Look here first.

Be pinpoint specific and ask for referrals now

If you’ve ever asked for a referral, you’ve probably got the response, “Not right off the top of my head.” as an answer to your request. Last year I asked a client for a referral like this; “Who’s your courier company?” I got the answer, and B-A-M a new client. Be specific when you ask for a referral. Ask for; a neighbor’s name, best friend, who works across the hall, etc. Pick up the phone, call a customer and be specific when you ask for a referral. It works.

Introduce yourself locally

Old-school marketing at it’s best. Now don’t confuse this with cold calling. Take a handful of business cards and introduce yourself to local businesses, just let them know what your business is – nothing else. It’s no different than meeting someone at your child’s soccer game. You simply exchange cards. It’s strange, but when you go “introducing” and not “selling”, people defenses are dropped and you just might find a prospect or two.

If you have a small business, distributorship or are a sales associate, try these 3 tips right now and see if you don’t find a few more prospects.

About the author:
Scott Rauber

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